Open a dispute, add evidence and reply
Who and before: The authenticated participant in an eligible booking, with access to its dispute controls.
Start: My Disputes/Disputes > Open a New Dispute, or the booking's problem action.
Steps:
1. Choose the relevant booking using the booking picker; verify the parties and transaction.
2. Select the reason and describe what happened, including relevant dates without passwords or full payment details.
3. Choose the evidence type, upload relevant supported files and remove mistaken attachments before submitting.
4. Choose Submit Dispute. Open Dispute Details to inspect status and customer-visible replies.
5. When replies are allowed, write your comment and submit once; check it appears in the thread.
Result and check: A dispute record and submitted evidence/comment are visible to the authorized audience.
Limits and recovery: Opening a dispute is not cancellation, an approved claim or a refund. Internal staff notes are not a customer export. Reply availability can end with status changes. If submission is uncertain, inspect your dispute list before creating another. Use support for missing eligible bookings.
Start: My Disputes/Disputes > Open a New Dispute, or the booking's problem action.
Steps:
1. Choose the relevant booking using the booking picker; verify the parties and transaction.
2. Select the reason and describe what happened, including relevant dates without passwords or full payment details.
3. Choose the evidence type, upload relevant supported files and remove mistaken attachments before submitting.
4. Choose Submit Dispute. Open Dispute Details to inspect status and customer-visible replies.
5. When replies are allowed, write your comment and submit once; check it appears in the thread.
Result and check: A dispute record and submitted evidence/comment are visible to the authorized audience.
Limits and recovery: Opening a dispute is not cancellation, an approved claim or a refund. Internal staff notes are not a customer export. Reply availability can end with status changes. If submission is uncertain, inspect your dispute list before creating another. Use support for missing eligible bookings.