Troubleshoot a card or PayPal payment safely
First open the same booking's details and check its payment result. If it is paid, processing, pending or unclear, do not submit another payment, switch methods to retry or repeat card setup. Continue with support so the uncertain attempt can be investigated.
If there is no pending or uncertain attempt, check your connection and reopen that booking's payment screen. Wait for its current quote. Use Retry quote only if offered, and review the updated quote; refreshing a quote is not permission to submit another payment.
Use only a payment method offered at checkout. Enter payment information only in the protected provider form, never in support. Complete any offered secure bank authentication or PayPal approval yourself, return to the original booking and check its result.
If the result is an explicit final decline, the issuer or payment provider's official help may explain the next step. Do not assume the cause. Consider an alternative offered method only when the previous attempt is clearly failed and nothing remains pending or uncertain.
When contacting support, describe where the process stopped, the non-sensitive error wording and whether you used Android, iPhone or a browser. Remove personal and financial information. Do not send card numbers or digits, expiry dates, CVV, PIN, payment-account details, amounts, transaction identifiers, receipts, passwords, authentication codes or payment screenshots. Do not clear app data or disable security to resolve a payment problem. General guidance does not require ownership confirmation; checking private transaction records requires an ownership check.
If there is no pending or uncertain attempt, check your connection and reopen that booking's payment screen. Wait for its current quote. Use Retry quote only if offered, and review the updated quote; refreshing a quote is not permission to submit another payment.
Use only a payment method offered at checkout. Enter payment information only in the protected provider form, never in support. Complete any offered secure bank authentication or PayPal approval yourself, return to the original booking and check its result.
If the result is an explicit final decline, the issuer or payment provider's official help may explain the next step. Do not assume the cause. Consider an alternative offered method only when the previous attempt is clearly failed and nothing remains pending or uncertain.
When contacting support, describe where the process stopped, the non-sensitive error wording and whether you used Android, iPhone or a browser. Remove personal and financial information. Do not send card numbers or digits, expiry dates, CVV, PIN, payment-account details, amounts, transaction identifiers, receipts, passwords, authentication codes or payment screenshots. Do not clear app data or disable security to resolve a payment problem. General guidance does not require ownership confirmation; checking private transaction records requires an ownership check.