Following an existing dispute

Open your disputes screen and select the existing case to review its status, related booking, description and any resolution shown. Use that case's available reply and evidence controls to provide new information rather than opening unrelated duplicate reports. A visible status must be interpreted as that case's recorded state, not a promise of compensation or a deadline. If the case cannot load, report the error and booking reference to support without assuming it has been deleted or resolved.

How can I follow up on an existing dispute?

Frequently asked questions

Review the status and history of your case by selecting it within your disputes screen. Use the provided reply and evidence controls to submit additional information instead of creating duplicate reports. Note that the current status is an indicator of the case's progress and not a guarantee of specific compensation or timelines. If the case fails to load, please report the error and booking reference to support.