Submit identity verification
Complete the identity checks requested in your profile through the secure verification flow. Requirements and processing times vary. Do not send identity documents in chat.
Who and before: Customers using the dedicated Verification screen, with a supported camera and the requested identity document.
Start: Profile > Verification > identity action, or Verification > Start Identity Verification.
Steps:
1. Read the live-capture instructions. Choose Open Camera and allow camera permission for Life4Rent.
2. Capture the document front. Review the image; use Retake if unclear.
3. Choose Next: Back of ID and capture the back. Use Skip (passport or single-sided ID) only where appropriate.
4. Choose Next: Take Selfie, open the camera and take the required live photo.
5. Review, choose Submit Verification, then Done. Use Refresh Status when available.
Result and check: The submission appears pending or with an actual approved/not-accepted result.
Limits and recovery: Submission is not approval and no completion time is guaranteed. Retry loading status rather than assuming missing data means rejection. If camera access fails, check device permissions and return to the same secure flow. Never upload identity documents or selfies in ordinary support chat. Leo cannot approve them.
Who and before: Customers using the dedicated Verification screen, with a supported camera and the requested identity document.
Start: Profile > Verification > identity action, or Verification > Start Identity Verification.
Steps:
1. Read the live-capture instructions. Choose Open Camera and allow camera permission for Life4Rent.
2. Capture the document front. Review the image; use Retake if unclear.
3. Choose Next: Back of ID and capture the back. Use Skip (passport or single-sided ID) only where appropriate.
4. Choose Next: Take Selfie, open the camera and take the required live photo.
5. Review, choose Submit Verification, then Done. Use Refresh Status when available.
Result and check: The submission appears pending or with an actual approved/not-accepted result.
Limits and recovery: Submission is not approval and no completion time is guaranteed. Retry loading status rather than assuming missing data means rejection. If camera access fails, check device permissions and return to the same secure flow. Never upload identity documents or selfies in ordinary support chat. Leo cannot approve them.