Prepare before closing your account
Before closing your account, save any invoices, receipts, reports and other records you need. Review your bookings, sales, handovers, deposits, refunds and payouts in My Activity and Profile > Money & Tax. Arrange any outstanding returns with the other participant.
For owners, required cancellations for pending, approved or active bookings on your listings must complete under the normal cancellation rules before account closure can continue. If a cancellation cannot be completed, closure is blocked; some earlier cancellations may already have completed. Contact support before trying again.
There is no universal rule that every historical booking must be finished or every balance must be zero. Closing an account does not guarantee that every payment, payout or obligation is settled.
For owners, required cancellations for pending, approved or active bookings on your listings must complete under the normal cancellation rules before account closure can continue. If a cancellation cannot be completed, closure is blocked; some earlier cancellations may already have completed. Contact support before trying again.
There is no universal rule that every historical booking must be finished or every balance must be zero. Closing an account does not guarantee that every payment, payout or obligation is settled.