Payment handling and release

Rental payment release depends on the booking's completion, payment status and unresolved issues; a return QR scan does not itself guarantee immediate release. For a direct purchase, the buyer inspects the item before confirming receipt by QR, which initiates seller-payout processing immediately, subject to funding, payment-provider and legal checks. No rental-protection reporting period creates a new waiting period for that purchase. Rental-to-purchase conversions follow their own confirmed conversion and settlement process. Release, payout processing and arrival in a bank account are separate steps.

• Rental release depends on completion, payment checks and unresolved issues. Direct purchases initiate seller-payout processing on QR-confirmed receipt after buyer inspection, subject to funding, provider and legal checks. Rental-to-purchase conversions have their own settlement process. Initiating payout does not mean money has reached a bank account.
• Rental release depends on completion, payment checks and unresolved issues. Direct purchases initiate seller-payout processing on QR-confirmed receipt after buyer inspection, subject to funding, provider and legal checks. Rental-to-purchase conversions have their own settlement process. Initiating payout does not mean money has reached a bank account.
• Provide your account of the issue and supporting evidence when requested. Follow any response deadline stated for your case. Fund handling depends on the transaction status and applicable terms.
• Rental release depends on completion, payment checks and unresolved issues. Direct purchases initiate seller-payout processing on QR-confirmed receipt after buyer inspection, subject to funding, provider and legal checks. Rental-to-purchase conversions have their own settlement process. Initiating payout does not mean money has reached a bank account.

Rental payment release depends on the booking's completion, payment status and unresolved issues; a return QR scan does not itself guarantee immediate release. For a direct purchase, the buyer inspects the item before confirming receipt by QR, which initiates seller-payout processing immediately, subject to funding, payment-provider and legal checks. No rental-protection reporting period creates a new waiting period for that purchase. Rental-to-purchase conversions follow their own confirmed conversion and settlement process. Release, payout processing and arrival in a bank account are separate steps.

Refundable security deposits

The refundable deposit is held separately on your card, apart from rental charges.

Here's how it works:

1. When you book, we place a temporary hold for the deposit amount
2. For longer rentals, the hold may be renewed or charged and refunded on release.
3. Release follows the 7-day issue-reporting period after the rental is completed, and not before 7 days after its agreed end. Unresolved disputes or payment issues can delay release.
4. Part or all of the deposit may be kept for a validated damage claim.

Your bank may take longer to show a released hold or refund; timing varies.

QR handoff records

Use the handoff steps shown for your transaction. QR scans can record pickup or return, but do not prove that every condition is satisfied or that money has reached an account.

• No-show disputes: If someone claims you didn't show up, the QR scan proves you did
• Condition documentation: Photos taken at scan time document the item's condition
• Return confirmation: The owner's scan confirms the item was returned
• Payment handling and release Rental release depends on completion, payment checks and unresolved issues. Direct purchases initiate seller-payout processing on QR-confirmed receipt after buyer inspection, subject to funding, provider and legal checks. Rental-to-purchase conversions have their own settlement process. Initiating payout does not mean money has reached a bank account.

Fraud Prevention: Behind the Scenes

You might not see it, but we're constantly working to keep bad actors off the platform:

• IPQualityScore: Detects VPNs, proxies, and suspicious IP addresses
• Device Fingerprinting: Identifies devices associated with previous fraud
• Behavioral Analysis: AI monitors for suspicious patterns
• Manual Review: High-risk accounts are reviewed by our team

These systems work silently to protect you from scammers before they can even create an account.

Life4Rent Protect — not an insurance policy

Life4Rent Protect is a discretionary protection program, not an insurance policy. Payment handling, handoff records and dispute support do not guarantee safety or reimbursement. Any reimbursement is considered after successful resolution of the relevant dispute and requires separate discretionary approval under the applicable plan, including its limits, exclusions, evidence requirements and quoted fee. A favourable dispute outcome is not itself a promise of payment.

• Life4Rent Protect is not an insurance policy. Under the approved policy, reimbursement cannot exceed the item's value or the applicable limit, whichever is lower: USD 2500 for standard protection and USD 3000 for premium protection. USD is the base currency; amounts in other currencies are converted against these USD limits. Available Protection Pool funds, applicable exclusions and separate discretionary approval apply. Reimbursement is considered only after successful resolution of the relevant dispute. Neither the fee nor a favourable dispute outcome guarantees payment.
• Life4Rent Protect is not an insurance policy. Report theft promptly and retain any police report required by the applicable rental plan. Do not wait for dispute resolution before reporting. A police report or favourable dispute outcome does not guarantee compensation; protection reimbursement requires separate discretionary approval under the applicable terms.
• Life4Rent Protect is not an insurance policy. Under the approved policy, reimbursement cannot exceed the item's value or the applicable limit, whichever is lower: USD 2500 for standard protection and USD 3000 for premium protection. USD is the base currency; amounts in other currencies are converted against these USD limits. Available Protection Pool funds, applicable exclusions and separate discretionary approval apply. Reimbursement is considered only after successful resolution of the relevant dispute. Neither the fee nor a favourable dispute outcome guarantees payment.
• Life4Rent Protect is not an insurance policy. Report incidents promptly and follow the applicable plan's reporting instructions. A rental protection reporting period is not a purchase cooling-off period, a universal dispute deadline or a payout waiting period. Reimbursement is considered after successful resolution of the relevant dispute and separate discretionary approval. Review time depends on the evidence and circumstances; approval does not prove that money has been sent.

Life4Rent Protect is not an insurance policy; reimbursement is discretionary. The current optional rental-protection calculation charges 3% of the rental amount used for the booking. Under the approved USD-base policy, premium-category fees use the item's declared USD value: below 2500, USD 25; from 2500 to below 10000, USD 60; from 10000 to below 25000, USD 120; and from 25000, 1% of declared value capped at USD 400. Check the actual booking quote for the applicable plan, converted currency and charged amount. These are fee calculations, not reimbursement limits; USD 400 is a fee cap, not a promised reimbursement.

Your Role in Staying Safe

Our protection systems work best when you follow these best practices:

1. Always use QR verification—never skip the scan
2. Take photos at every handoff—document condition before and after
3. Keep all communication on-platform—it's evidence if you need it
4. Report issues immediately—don't wait until after the rental ends
5. Never pay outside the platform—you lose all protection if you do