Cancel a booking safely
Who and before: A participant with a cancellable booking. The saved policy and current cancellation preview matter.
Start: My Bookings > the booking > Cancel / Cancel Booking.
Steps:
1. Open the cancellation dialog and read the current amounts, applicable policy and any separate tourist-tax/credit explanation.
2. Use Refresh cancellation amounts if needed. For exceptional circumstances or rights questions, use Ask support to review cancellation rights or exceptional circumstances before deciding.
3. Enter the requested reason. Choose Keep Booking to abandon, or Cancel Booking to submit deliberately.
4. Reopen booking details. Check cancellation and financial settlement separately.
Result and check: The booking reports cancelled or a specific failure/conflict; any refund/credit may have its own pending status.
Limits and recovery: General FAQ wording does not override saved terms. A cancellation label is not proof of a provider refund or restored credit. If “Check / retry financial settlement” appears, understand that it may initiate a settlement retry; it is not merely a harmless refresh. Only the user should choose it after reading the result. Leo cannot perform cancellation or refund actions for you.
Start: My Bookings > the booking > Cancel / Cancel Booking.
Steps:
1. Open the cancellation dialog and read the current amounts, applicable policy and any separate tourist-tax/credit explanation.
2. Use Refresh cancellation amounts if needed. For exceptional circumstances or rights questions, use Ask support to review cancellation rights or exceptional circumstances before deciding.
3. Enter the requested reason. Choose Keep Booking to abandon, or Cancel Booking to submit deliberately.
4. Reopen booking details. Check cancellation and financial settlement separately.
Result and check: The booking reports cancelled or a specific failure/conflict; any refund/credit may have its own pending status.
Limits and recovery: General FAQ wording does not override saved terms. A cancellation label is not proof of a provider refund or restored credit. If “Check / retry financial settlement” appears, understand that it may initiate a settlement retry; it is not merely a harmless refresh. Only the user should choose it after reading the result. Leo cannot perform cancellation or refund actions for you.