Checking loyalty awards and missing points

Loyalty tiers are Bronze, Silver, Gold and Platinum. Eligible activity can earn points, including giving a review, subject to the program rules. Current owner-tier adjustments reduce the base renter service fee by 0%, 2%, 5% or 10% of that fee, not by those percentage points of the rental price. Check your account for awarded points and available benefits; rewards are not guaranteed.

Sign in and open the rewards or loyalty information for your account to review your tier, point total, benefits and available points history. If you think an award is missing, compare the qualifying activity with the recorded history and report the relevant listing or booking reference to support. Repeating an action does not necessarily earn points again; awards are protected against duplicate credit. Leo cannot prove that points were awarded from a general reward description or manually grant an award through public chat.