Message an owner, renter or business
Who and before: Signed-in customers permitted to message the other person.
Start: A listing's contact/message control, booking > Message Owner/other participant, or Messages.
Steps:
1. Select the conversation and check the recipient and listing/booking context.
2. Type the message and choose Send. Load older messages or more conversations when needed.
3. For translated messages, use the original/translation toggle to check the author's wording.
4. If sending fails, use that failed message's Retry, Edit or remove control. Read the error before deciding whether to resend.
Result and check: The message appears in the saved conversation with its status. Sent means saved; Read reflects the recipient's supported visible reading state.
Limits and recovery: Sent is not proof of device delivery, and an unread message does not prove deliberate ignoring. Keep payments/marketplace communication in the app; do not post passwords, codes or unrelated documents. Editing a failed draft is not editing an already sent message. For uncertain retries, retain the original message rather than sending multiple copies.
Start: A listing's contact/message control, booking > Message Owner/other participant, or Messages.
Steps:
1. Select the conversation and check the recipient and listing/booking context.
2. Type the message and choose Send. Load older messages or more conversations when needed.
3. For translated messages, use the original/translation toggle to check the author's wording.
4. If sending fails, use that failed message's Retry, Edit or remove control. Read the error before deciding whether to resend.
Result and check: The message appears in the saved conversation with its status. Sent means saved; Read reflects the recipient's supported visible reading state.
Limits and recovery: Sent is not proof of device delivery, and an unread message does not prove deliberate ignoring. Keep payments/marketplace communication in the app; do not post passwords, codes or unrelated documents. Editing a failed draft is not editing an already sent message. For uncertain retries, retain the original message rather than sending multiple copies.