Submit a protection claim
Life4Rent Protect is a discretionary protection program, not an insurance policy. Payment handling, handoff records and dispute support do not guarantee safety or reimbursement. Any reimbursement is considered after successful resolution of the relevant dispute and requires separate discretionary approval under the applicable plan, including its limits, exclusions, evidence requirements and quoted fee. A favourable dispute outcome is not itself a promise of payment.
Life4Rent Protect is not an insurance policy. Report incidents promptly and follow the applicable plan's reporting instructions. A rental protection reporting period is not a purchase cooling-off period, a universal dispute deadline or a payout waiting period. Reimbursement is considered after successful resolution of the relevant dispute and separate discretionary approval. Review time depends on the evidence and circumstances; approval does not prove that money has been sent.
Life4Rent Protect is not an insurance policy. Document damage promptly with photos, messages and relevant receipts, and use the rental booking's dispute process. Do not wait for the dispute to end before reporting the incident. Protection reimbursement is considered after successful resolution and separate discretionary approval under the applicable plan. Deposit allocation is a separate decision; neither payment is automatic.
Life4Rent Protect is not an insurance policy. Report theft promptly and retain any police report required by the applicable rental plan. Do not wait for dispute resolution before reporting. A police report or favourable dispute outcome does not guarantee compensation; protection reimbursement requires separate discretionary approval under the applicable terms.
Life4Rent Protect is not an insurance policy. Under the approved policy, reimbursement cannot exceed the item's value or the applicable limit, whichever is lower: USD 2500 for standard protection and USD 3000 for premium protection. USD is the base currency; amounts in other currencies are converted against these USD limits. Available Protection Pool funds, applicable exclusions and separate discretionary approval apply. Reimbursement is considered only after successful resolution of the relevant dispute. Neither the fee nor a favourable dispute outcome guarantees payment.
Who and before: Customers with a booking listed as eligible for protection claims.
Start: Claims Center > Eligible Bookings / Submit New Claim.
Steps:
1. Choose the covered booking from the offered list.
2. Select the claim type, complete the requested incident/amount fields and give a factual description.
3. Upload relevant evidence through the form, review and choose Submit Claim.
4. Open My Claims and inspect its status and attached documents.
Result and check: The claim has been submitted for review, not automatically approved.
Limits and recovery: Do not assume every booking has coverage or that declared value is the claim payout. The saved plan and applicable terms govern. If the booking is absent, check its actual protection selection and contact support. Do not submit false evidence or repeatedly file the same incident after an uncertain response.
Life4Rent Protect is not an insurance policy. Report incidents promptly and follow the applicable plan's reporting instructions. A rental protection reporting period is not a purchase cooling-off period, a universal dispute deadline or a payout waiting period. Reimbursement is considered after successful resolution of the relevant dispute and separate discretionary approval. Review time depends on the evidence and circumstances; approval does not prove that money has been sent.
Life4Rent Protect is not an insurance policy. Document damage promptly with photos, messages and relevant receipts, and use the rental booking's dispute process. Do not wait for the dispute to end before reporting the incident. Protection reimbursement is considered after successful resolution and separate discretionary approval under the applicable plan. Deposit allocation is a separate decision; neither payment is automatic.
Life4Rent Protect is not an insurance policy. Report theft promptly and retain any police report required by the applicable rental plan. Do not wait for dispute resolution before reporting. A police report or favourable dispute outcome does not guarantee compensation; protection reimbursement requires separate discretionary approval under the applicable terms.
Life4Rent Protect is not an insurance policy. Under the approved policy, reimbursement cannot exceed the item's value or the applicable limit, whichever is lower: USD 2500 for standard protection and USD 3000 for premium protection. USD is the base currency; amounts in other currencies are converted against these USD limits. Available Protection Pool funds, applicable exclusions and separate discretionary approval apply. Reimbursement is considered only after successful resolution of the relevant dispute. Neither the fee nor a favourable dispute outcome guarantees payment.
Who and before: Customers with a booking listed as eligible for protection claims.
Start: Claims Center > Eligible Bookings / Submit New Claim.
Steps:
1. Choose the covered booking from the offered list.
2. Select the claim type, complete the requested incident/amount fields and give a factual description.
3. Upload relevant evidence through the form, review and choose Submit Claim.
4. Open My Claims and inspect its status and attached documents.
Result and check: The claim has been submitted for review, not automatically approved.
Limits and recovery: Do not assume every booking has coverage or that declared value is the claim payout. The saved plan and applicable terms govern. If the booking is absent, check its actual protection selection and contact support. Do not submit false evidence or repeatedly file the same incident after an uncertain response.